By: Diane Benjamin
The last time I traveled by air it took 2 hours to get to Washington DC. Considering I’d driven there twice, each time taking around 13 hours, it was great!
It took two days to get home though, Delta stranded me in Atlanta Ga. with no luggage.
Last week my daughter flew to Reno Nevada. Her flight out of Bloomington was cancelled, so they put her on another flight to Reno via Los Angeles. She flew home last night, but the plane couldn’t land in Bloomington, heavy fog. It landed in Peoria. American Airlines got the passengers off and said bye. Nothing else – just dumped them and said they should be happy they aren’t stranded in Chicago.
Yep, I had to drive to Peoria in the fog to pick her up. I might recover by tomorrow, scariest drive of my life!
Are all airlines this bad? Yes, I understand fog – but nothing was offered in Peoria. It wasn’t the airlines fault but: She bought a seat to Bloomington, not Peoria. A defective refrigerator will be replaced. Same with a TV. It’s part of doing business.
She looked into renting a car, but was told it needed to be returned to Peoria. Probably they didn’t want to rent her a car. She’s 25.
Why do airlines consider themselves exempt from actual service? A ticket should be a contract requiring delivery to your destination.
Maybe they just do it because they can. Readers?