By: Diane Benjamin
I bet some lawyer would take this case as a class action suit against the Pantagraph for fraudulent selling of subscriptions.
This isn’t the first time I’ve heard this story, but now I hear it so often it’s worth writing. If you are stupid enough to still be a subscriber, read this email I received today:
I am outraged! Last year our annual subscription for the Pantagraph was $373.07. The bill specifically stated “52 weeks” and “Your account is paid through 9/09/16”. We thought about cancelling then but went ahead and paid for another year. On Friday, June 30th we received a bill for “52 weeks” for $447.68. That is a 20% increase. This time the bill did not tell me through what date my subscription was paid. Of course, we decided that there is no way we are paying $447.68 for a few sheets of paper with no news but only politically correct, feel good stories. But I was very suspicious as to why we received a bill in June that shouldn’t be due until September.
This morning I called “Customer Service”. After going through the automated system, I finally got a human being who is located in Indiana. I told her we were not renewing but that I expected to continue to receive the paper through 9/09/17. She informed me that because of special inserts throughout this subscription period that our subscription will expire on 7/21/17. So when they send out a puzzle insert, or “places to go in Illinois” insert, etc., those are counted as an extra day’s worth of paper and a day is subtracted from the years’ worth that we paid for. I guess there have been enough of those to equal 6 or 7 weeks’ worth!!! Good grief!!!! I told her we paid for 52 weeks and it didn’t matter how much extra paper they printed, 52 weeks is 52 weeks. Isn’t that a breach of contract?
I then tried calling the local Pantagraph number and got the same automated phone tree which sent me back to the same woman in Indiana. She said she knows how unhappy I am so she will try to “extend” our subscription and will have her supervisor call me. This is outrageous but you can’t speak to a real live local person to resolve the issue.
I know a guy who went in person to their office downtown. The receptionist had obviously heard the same complaints many times before. She all but apologized for the ripoff. If this isn’t outright fraud Mike Madigan is really a nice guy who cares deeply about the people of Illinois (other than the illegal ones).
The Pantagraph would rather quit printing the paper and go all digital.
Advertisers: I hope you realize nobody reads those pop-up ads. You are wasting your money!
On another note:
Can someone explain . .
why bikes aren’t allowed in Miller Park on the 4th of July? I find it even funnier this year since Bike Blono thinks they are capable of riding safely on busy E. Washington.
Could it be:
- bike riders are dangerous to be around?
- bike riders don’t follow rules?
- bike riders aren’t courteous enough to coexist?
- Bike Blono doesn’t attend fireworks?
- Bike Blono forgot to meet with the right people to get dispensation?
- Normal allows bikes so bikers go to Fairview? (I don’t know if they do or not)
Happy 4th. Even more freedom has slipped away since last year. Enjoy what’s left.