By: Diane Benjamin
The Illinois Human Rights Authority investigated complaints filed against Connect Transit.
See the charges and conclusions here: https://www2.illinois.gov/sites/gac/HRA/HRAReports/Connect%20Transit%20PUBLIC%20FINAL%20report.pdf
The first complaint was: Lack of ADA accessible bus stops for riders with a disability
The Human Rights Authority found this charge violated The Americans with Disabilities Act (ADA) (28 CFR 35) and other regulations that govern public transportation companies. They also realize Connect has a plan to make more ADA compliant.
The second complaint was: Improper use of the paratransit company, dropping routes to force individuals with disabilities to use the alternative transportation system
This complaint was found unsubstantiated. See the conclusions on PDF page 13.
The entire report is 13 pages long and worth reading.
If you don’t agree with anything in the report or you have other issues with Connect Transit, file your own complaint here: https://www2.illinois.gov/sites/gac/HRA/Pages/HraConstForm.aspx