By: Diane Benjamin
Bloomington can’t find a company to process payments closer than Kansas City, Mo? Buy local? Bloomington sends your tax dollars out of State on purpose.
I remember hearing payments are outsourced to limited carpal tunnel claims. It also could be because of a huge embezzlement case years ago.
The household billed below was surprised to see a $6.06 penalty on this month’s bill since the check was mailed 6 days before it was due. The wife called Public Works. She was then transferred to another lady who was hesitant to provide her name. She was belligerent when asked. Knowing that a name is required for all interactions if you want to prove what happened later, the wife persisted and finally got one. No relation I’m sure, but her name was Diane.
The husband told me a remedial course in Customer Service is needed. Businesses know they work for the customer. Bloomington staff doesn’t know they only have a job because of taxpayers.
Bloomington is now charging late fees again because COVID is gone. (ha) The wife was told the payment wasn’t posted until 10/31 because the company only processes payments a couple time a month. So, they probably had the check but held on to it until they had time.
“Diane” suggested checks be mailed to City Hall or dropped off instead. It must be over her head to see that defeats the purpose of hiring an outside company. How about changing the DUE DATE to the date they process Bloomington payments!
Quote from the email I received:
A 6% penalty for a payment allegedly 5 days late… using my public school math comes out to 438% interest. A quick google search shows that Illinois payday loan lenders are capped at a 403% interest rate on a 14-day loan on $100. So Bloomington is hitting local residents with up to (if not over) payday loan rates for late payments on their city bills?
To her credit, Diane waived the late payment fee. But she also made it a point to say that was a one-time adjustment.
Understand LIMITED GOVERNMENT now?
When government grows into abusive behemoths they rule instead of govern. Common sense handling of the people’s business becomes impossible. Know where the $60,000,000 budget increase in the last 8 years is yet?