By: Diane Benjamin
Earlier this month I wrote about the software Normal is attempting to implement and the problems they have encountered. They paid for 2 years of use before it ever went live. See this story: https://blnnews.com/2020/02/05/normals-latest-debacle/
Since Normal refused to provide emails, I FOIA’d Champaign, they use the same software. I wanted the same documents from them, magically they provided what Normal didn’t. Champaign has been using TRAKiT for a lot longer than Normal, it struck me as interesting when I received a follow up comment to my FOIA – they asked if I wanted information on problems in general or problems with the latest update. BINGO. Since Normal is using a newer version and likely got the same updates, that’s where a lot of the errors originated.
Champaign sent me a spreadsheet containing 110 errors going back to 2015. Below are the errors mostly just from 2019 – note many of them are marked critical. I am a programmer, critical errors means HUGE problems. If I sent software to customers with this many critical errors, they wouldn’t be customers.
This software costs over $100,000 a year and it appears they charge by transaction too. Normal should be demanding a refund!